We want you to be happy with your brand new purchase and know that you may not have had the opportunity to look at it before you ordered.
So, if you have changed your mind, or if you find your product is faulty when it arrives, we are happy to exchange this or cancel your agreement and provide a refund. We do have some conditions:
You must let us know within 24 hours from when you receive your order for either exchanges or cancellations.
For cancellations, you'll obviously need to return the purchase and will be subject to a 25% restocking fee. The goods purchased must also be unopened, unused and in the exact condition when delivered/ collected from our warehouse.
In case of a fault, exchanges will be done but you need to return the goods to us. On receipt, we will send out a replacement.
Please note, all repair/ replacement parts (e.g. compressor electronic units/ inverters, thermostats, AC-DC adapters, drawers etc.) are non-exchangeable and non-refundable. So on delivery, please ensure you properly check for any transit damage before signing for it. If there is any transit damage, we highly recommend you do not accept it, write on the delivery note 'damaged' and reject the item to the same delivery driver.
Sign up to our newsletter and don't miss out on our promotions!